Cancellation & Refund Policy

1. Nature of Digital Goods & Credit Services

HireCoach provides automated software-as-a-service (SaaS) features powered by high-performance cloud AI computing. Credits purchased on the platform are consumed to execute computationally intensive tasks such as ATS parsing, resume restructuring, and dynamic mock interview question generation.

3. Monetary Refund Eligibility on Purchased Credit Packs

We offer monetary refunds back to the original payment method under the following specific conditions:

• Unused Credit Balance: If you purchased a credit package and have not consumed any of the purchased credits, you may request a full monetary refund within 7 calendar days of the purchase date.
• Duplicate Billing: In the rare event of a duplicate transaction where your account was charged twice for a single credit order, the duplicate amount will be refunded immediately upon verification.
• Consumed Credits: Once credits have been redeemed and used to successfully generate an optimized resume or conduct mock interview rounds, those specific consumed credits are non-refundable as computational server costs have already been incurred.

4. Refund Processing Timeline

Once your refund claim is approved by our support staff:

• The refund instruction is dispatched to our payment partner, Razorpay, within 24 hours.
• Depending on your banking institution or card network, the funds will reflect in your bank account, credit card, or UPI source within 5 to 7 business days.

5. Cancellation Policy

HireCoach operates on a flexible pay-as-you-go credit model. There are no recurring auto-renewing subscription fees or lock-in contracts. You may stop using the platform at any time without cancellation penalties. If you wish to delete your account, simply contact our support desk.